The news:Ā Bank of AmericaĀ is adding a human element to its artificial intelligence-powered (AI) virtual assistantĀ Erica,Ā perĀ Banking Dive.
A human touch:Ā Launched in 2018, Erica has become one of the most-accessed virtual banking assistants, helping 32 million customers with overĀ 1 billion interactions. Now, BofA is enhancing the chatbot to give customers even more personalization and tailored product recommendations.
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